For WordPress Agencies
Your clients trust you.
We support your team.
Recover, remediate, or scope a new build for client WordPress sites. Bring specialist support into your agency’s workflow, from one difficult installation to a portfolio-wide plan.
How we intend to work together
Clear principles.
A scope everyone understands.
Client relationship ownership
Your agency keeps ownership of its client relationship. Specialist involvement is coordinated around your role and the agreed engagement.
Authorized communication
Agree who communicates with the client and through which channels. Direct client contact requires the agency’s authorization.
Confidentiality
Treat client information as confidential, request only the access needed, and agree how credentials and sensitive material will be handled before sharing them.
Scoped technical changes
Agree the work, access permissions, approval points, and validation before technical implementation. Additional changes require a scope decision.
Project handover
Document completed work, checks, unresolved issues, and the responsibilities for what comes next.
These are working principles for discussing an engagement. Binding confidentiality, service, commercial, and delivery commitments depend on approved business terms and the agreed scope.
Specialist capacity where it helps
Keep the relationship.
Add the expertise.
A security advisory or difficult PHP update can land in the middle of an already busy delivery schedule. Specialist support can help your team understand the work and move it forward without losing client context.
Client-site assessments
Group sites by host, runtime, or common plugin stack. Identify shared blockers and prioritize the environments that need attention first.
White-label coordination
Agree how findings, updates, and deliverables should reach the client. White-label arrangements and direct involvement are defined before the engagement begins.
Remediation alongside your team
Bring PHP and platform specialists into the work while your developers retain the application and client knowledge that matters.
A handover you can use
Leave with a record of changes, validation, and remaining actions that your agency can use in ongoing maintenance and client reporting.
How we work together
Agree the boundaries.
Keep communication clear.
Start agency-side
Discuss the client portfolio, urgency, technical contacts, and the role you want specialist support to play.
Define the engagement
Agree responsibilities, access, communication, deliverables, and how any client-facing work will be handled.
Coordinate the work
Plan staging checks and releases around client approvals, hosting constraints, and business-critical periods.
Return a clear handover
Document the agreed work, verification, and next steps so maintenance does not lose momentum.
Common agency situations
A clearer route through difficult work.
“Which of our client sites are exposed?”
Start with an assessment and a prioritized view across the agreed portfolio.
Explore assessments →Compatibility blockers“The PHP update breaks something.”
Review dependencies and plan remediation around real WordPress workflows.
Explore remediation →Compromised client site“We need a careful recovery plan.”
Coordinate restoration, validation, and the changes needed after recovery.
Explore recovery →WordPress repair or rebuild?
When another patch isn’t the whole answer.
Review what can be recovered, what needs remediation, and when a new WordPress site would be a better foundation.
Questions, answered
A little more clarity.
Every environment is different. These answers help set the starting point.
Discuss your situationWill you contact our clients directly?
Direct client communication requires your agency’s authorization. Agree the contacts, channels, responsibilities, and any binding confidentiality terms before work starts.
Can support be white-label?
White-label options are available. The scope should specify branding, reporting, communication, and how specialist involvement is represented.
Can this cover a mixed CMS portfolio?
Yes. Alongside WordPress, work can be scoped for Joomla, Magento / Adobe Commerce, and custom PHP applications.
Is there a fixed response-time promise?
No response commitment is implied by this page. Timing, availability, and any escalation arrangements are agreed for the engagement.
Ready to protect your sites?
Add specialist support to your agency.
Discuss the sites, the challenge, and how you want the engagement to fit around your team and clients.